Quality Management Statement
THE ALLENDALE GROUP QUALITY MANAGEMENT STATEMENT


The Allendale Group Ltd was established in 2003 to provide high quality tools and equipment to various industries. We are based in Hoddesdon and employ 20+ people.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-

1. Regular gathering and monitoring of customer feedback

2. A customer complaints procedure

3. Selection and performance monitoring of suppliers against set criteria

4. Training and development for our employees

5. Regular audit of our internal processes

6. Measurable quality objectives which reflect our business aims

7. Management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

This policy is posted on the Company Notice Board and can also be found in the staff handbook.

Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.

Information

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Opening Times

 Monday  09:00-17:30
 Tuesday  09:00-17:30
 Wednesday  09:00-17:30
 Thursday  09:00-17:30
 Friday  09:00-17:30
 Saturday  Closed
 Sunday  Closed

*excluding bank holidays

Contact Details

allendale group logo

The Allendale Group Ltd
Pindar Road
Hoddesdon
Hertfordshire
EN11 0BZ
United Kingdom

Tel : +44 (0)1992 450 780
Fax : +44 (0)1992 450 781

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